General FAQ

Does your artwork come framed?

Nope, sorry! All prints come delivered in a cello sleeve and rigid backer to insure safety during shipping. I love Amazon, Target and Michaels for afforable and quality frames!

Where do you print your artwork?

I am happy to work with a small, local shop, here in Bend, Oregon. We have a great relationship and by purchasing Watercolor Wednesday products, you can support not one, but two local businesses!

Do you paint custom work or license your artwork?

Yes! I'd love to work with you. Please reach out at kirsten@watercolorwed.com

Where can I find Watercolor Wednesday products in person?

Currently, I am a vendor at many local markets in Central Oregon. Make sure you are on my email list for updates on where to find me!

Do you sell wholesale?

Yes! I sell on Faire! Please check out my wholesale page for more information.

I love hearing from you!  Please click here to contact me today!

Policies

General Shipping Information

Shipping Policy

All orders are processed within to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer $4 .50 flat rate shipping to all orders within the USA.

And FREE shipping for all orders over $50!

Shipping option

All orders are shipped Priority Mail with USPS and typically take 2-7 days to arrive once shipped.

Please let us know if you need rush shipping and we will see if we can accomodate rush-shipping for a fee.

International Shipping

At this time, Watercolor Wednesday does not offer International Shipping. Please check out my Etsy shop for similar products that ship internationally.

Local Pickup

You can skip the shipping fees with free local pickup in SE Bend, Oregon. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with pick-up instructions. 

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at kirsten@watercolorwed.com with your name and order number, and we will look into it for you.

Returns, Exchanges & Refunds

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at kirste@watercolorwed.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kirsten@watercolorwed.com

Still have a question?

Write me a quick note and I will get back to you soon!

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